400+ Pages. Zero Clarity. One Research Study That Changed Everything

To abide by a non-disclosure agreement, company, client, and product identities have been obscured in this case study.

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The Video That Got Leadership Onboard
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Overview

User research swings our navigation's grouping, labels, IA, and overall user comprehension in a powerful, new direction.

  • Created 400+ Page Sitemap
  • Prepped 88-card Card Sort
  • Facilitated Card Sorts for 20 Users
  • Facilitated 20 User Interviews
  • Presented research findings/solutions
  • Made user highlight reel
  • Front-end development
  • Resolved issues in dev

My Role

Collaborated with a UI designer and developer as the UX designer on a 1-month web project for the Dept of Defense, serving military personnel on desktop and mobile.

The Challenge

Multiple, messy navigation menus on a 400+ page enterprise platform created mass confusion in findability for our users.

STEP 1

Nobody Knew How Many Pages We Had. So I Built the First Map.

Our enterprise platform had over 400 disconnected pages, but no central record. So I partnered with engineering to catalog everything, define the UX scope, and give our team the clarity we needed to move forward.

View the Map That Got This Project Started image description

STEP 2

Facilitated 20 Users Sorting 88 Pages
— One Page at a Time

I ran 20 in-depth user interviews and card sorting sessions to uncover how real users naturally grouped our platform’s most important pages — and it reshaped our navigation strategy.

View the Card Sort Results

STEP 3

Presented the Numbers, Real User Pains on Video, Then Presented the Fix

I combined a heatmap and quantitative insights with a curated highlight reel of user pain points, delivering a research presentation that aligned stakeholders and drove clear UX action.

Check out the Data + Presentation

FINAL STEP

I Directed a Navigation Redesign Based on What Users Actually Needed

Guided by user insights, I led our UI designer through a revamp of the global navbar and personally coded updates to the My Profile page — so users could finally find all their personalized pages in one logical spot as 60% of users requested.

View the Final Screens
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Want to See the Whole Thing?

From user interviews and card sorts to highlight reels and design direction — all the messy, meaningful work is here.

See the Work Behind the Scenes